Refund Policy

Due to the specialized nature of research products, all sales are generally considered final once an order has been processed and shipped. Research materials must be handled carefully to maintain integrity, and returned products cannot typically be restocked or resold.

However, customer satisfaction remains important to us. If a product arrives damaged, incorrect, or incomplete, customers should contact our support team within 48 hours of delivery. We may request photos or additional information to verify the issue before determining the appropriate resolution.

Once the issue has been reviewed, we may offer a replacement product or another suitable resolution depending on the circumstances.

Orders that have already been processed or shipped may not be cancelled. Customers should review their order details carefully before completing checkout to ensure accuracy.

Refund requests related to shipping delays, customs issues, or carrier disruptions may be evaluated on a case-by-case basis, as these factors are outside our direct control.

Our goal is to provide reliable service while maintaining appropriate handling standards for laboratory research materials. If customers have any concerns regarding their order, we encourage them to contact our support team so we can assist in resolving the matter as efficiently as possible.